Frequently Asked Questions
Can I make revisions?
Because we have the Love/Hate meeting as a part of our process, there is rarely a need for many revisions at the end of the process. Of course, there is the occasional change. Short answer: Yes! You can make revisions. We allow 2 rounds of revisions after the Final Design presentation. As long as the revisions do not make up more that 25% of the project components, additional fees will not be charged.
Who should I contact if I have questions about my project?
We are incredibly lucky to have a wonderful team. Each member of the team has their own responsibilities and roles on the design and procurement process.
Design phase scheduling
Questions relating to construction documents and selection sheets
Questions relating to contractor/vendor scheduling
Invoicing and pricing questions or concerns
Questions relating to delivery and/or status of goods
How much does a design project cost?
Ugh! We hate to do this, BUT...it depends. This is not the answer you wanted, and we totally understand; however, it really does. It depends on the home, how much furniture you already have, your timeline, etc. There is hope, though. During our Initial Consult we work to understand the general scope of your project, construction considerations, how much furniture you have, etc. Then, we can tell you what our design fee would be to design your home. We estimate our design fee based on the amount of hours we think it will take to source, design, sketch, meet, and present the design. You then get to decide how you want to proceed. We very rarely go over our estimate and always let our clients know before that happens.
What is the best way to get in touch with you?
Email and phone are the best way to communicate with us. Please DO NOT TEXT! We have found that texting is a very inefficient way to communicate with our clients, vendors and contractors. The messages are difficult to search especially when there are different chains including different folks. Texts are often read in the moment, thought about, and then not answered. Email and phone calls are much more effective for us, and therefore, for you and your project.
How long will our project take?
Depending on schedules and the scope of the project, the design process typically takes 10 to 12 weeks.
Do prices ever change?
Periodically, our vendors will have a pricing increase. The increase is typically nominal, but it does happen. Occasionally, items will be discontinued. (It's a real bummer!). This is typically only an issue if we are phasing a project. For example, if we send an estimate and 6 months later you decide to pull the trigger, there will probably be price changes and a fee to reprice the project.
Do you take weekend appointments?
No. Unfortunately, we do not. We LOVE our job, and we want to continue to do so. The best way to do that is to reserve our weekends for family, friends, fun, and rest. You'll like us better on Monday that way.
Email us. Call Us. We are happy to walk you through the process and what it would be like for your specific project.