HOW IT WORKS
This is step one! We meet. Our first date, if you will. No commitment yet. For this meeting, we come to your home to discuss your design goals, priorities, and preferences, analyze needs, establish the scope of work, and begin to discuss the project budget. In this session, we will spew as much design advice as we can commit to. Most importantly, we talk about you and your story. There is a fee for this meeting to cover our time; however, the fee is waived if the proposed design fee is paid within 10 business days.
Now, we propose. We head back to our studio and calculate how many hours we think it will take to do your project and determine the Design Fee. This fee covers our time to work on your project in the design phase (steps 3-5). This includes (but not limited to) tasks like drawing construction documents, sourcing product, specifying finishes/fixtures, pulling fabric, pricing labor, meeting with vendors and contractors during the design phase, etc.
We will send you a link and password to your client portal. In the portal, you can view your Design Fee Proposal. (An additional Project Management fee is collected in Step 6.) The ball is now in your court. You can say, "No thank you, ladies", or "Love it! Sign me up! Let's get started!". When you have inspected the invoice and you're ready to move forward, you can send a check, do an online bank transfer using the prompts in the portal, or pay with credit/debit card. (FINE PRINT: There is a 3.5% charge on credit and debit card payments.) A signed copy of this process and payment are REQUIRED to move forward just to make sure we're all on the same page. (Pun intended.)
Time to measure. Budget and dimensions are the least fun parts of our job BUT definitely the most important. If it doesn't fit, we didn't do our job. To make sure this part is done correctly, we require a separate measuring appointment. We come to measure all the rooms, windows, existing pieces you have, and then take the data back to the studio to really get started on the good stuff. You are not allowed to hang out with us! We are too chatty for that. ;). Give us a key, a nanny's phone #, or a gate code, and we go at it!
This is also the time to dive into your story full force! We have a list of questions prepared to get you thinking of who you are and how that affects the design of your home. The instructions are simple. Answer only the questions you want; however you want. Copy the questions into an email, and type in your answers. Reformat and send via snail mail. Print it, tote it around, and write in the margins. Call us and ramble off your thoughts. The goal is to dig into who you are so we can design the perfect space for you - the more info, the better. There are NO wrong answers, and there is never too much information.
Now that we have you all figured out, we finish the design for your space down to the last detail and dollar. In our design presentation (typically done at our studio), you see scaled floor plans, elevations and 3D drawings (if applicable), samples, selections and pricing for the entire design. At final design, you will see pricing details for goods, labor, project management, shipping, receiving, installation, and delivery. Changes can be made at or after the final presentation, but typically there are only a few changes. The Love.Hate meeting should weed out most of the revisions. Please see your specific agreement for further information on revisions.
FINAL DESIGN PRESENTATION
This part might be our favorite!! We typically meet at our studio. First, we show you preliminary scaled space plans and ideas. Sometimes, these include rough sketches and elevations if your project is a renovation or new construction. We present you with TONS of images of molding, furniture, art, light and plumbing fixtures, lamps, rugs, architectural details, and so on…as well as fabric, flooring, cabinet, finish, and paint samples, specific to your project for you to attack. Your job is to share your feelings about the items, samples, and plans. Be honest! Here are a few examples of what we have heard before: "I hate this chair!!", "I'd love this if it were orange", "This looks like my grandmother's table, and I loved that table!" “I need a bigger island in the kitchen” “Marble is not my favorite because of the maintenance” We take all this feedback to create the perfect design for you!
Once you have made any final changes to the design and are happy with what is to come, you initiate the ordering by paying 80% of the invoice (including the Project Management Fee) via check, bank transfer, or credit card. (FINE PRINT: There is a 3.5% charge on credit and debit card payments.) Then, we get to ordering and handling all the logistics of getting all the pieces of the puzzle to come together for installation day. Your boards and invoices will be uploaded to your client portal. You will be able to check order status, pay your balances, and review your boards whenever you want. Furniture and custom softgoods typically have a lead time of 8-16 weeks. Prepare to wait a bit. Trust us! It is worth it!! As mentioned above, this is where the Project Management Fee kicks in to cover our time to manage the project. We handle scheduling all of the labor (painter, electrician, plumber, millwork, wallpaper, pillows, etc.), ordering product, coordinating delivery, and dealing with damaged/inaccurate goods. This fee also includes our time to oversee installation and accessorize. We include this fee estimate in the invoice we present to you at the final design presentation. The estimate in the Final Design Presentation is an estimate; however, the fee is not to exceed 25% of the total project unless the scope of the project expands at your (the client's) request. Every Friday afternoon an update is sent to each client to keep you aware of your project’s progress, to ask any questions and/or to get approval on any changes that may come up along the way.
ORDERING . PROJECT MANAGEMENT
The part we've all been waiting for! We set a date with our installation teams to bring in all the furniture, art, rugs, etc. The installation of most items is done in one day with the exception of construction, paint, wallpaper, and similar tasks. We prefer clients not be present on install day if at all possible. This makes it more efficient for our teams to work together to make your space perfect so that you can more quickly come home to enjoy your new space. We kick you out and get to work arranging each and every piece perfectly. We bring accessories and art so that space feels perfectly finished and tells your story! When you arrive home, you should do nothing but sit in your space, soak it in, and enjoy a glass of...whatever you fancy. We are not present when you arrive home. This is when the remainder of your balance will be due. Your balance - as well as your decision on which accessories to keep - is due 10 business days after you receive your final invoice. Then, voila, you are at home in your new home...hopefully planning your next project with us. ;) Cheers!